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DVLA - Change of Address Service Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

DVLA_COA_P1\25

Client:

DVLA

Service:

Change of Address

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each website undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of known issues

Level AAA

  • Some colours did not meet the expected ratio of 7:1 This means that some text may be difficult for some users to read. 1.4.6 Contrast (Enhanced) (Level AAA)
  • Links are non-descriptive This can make it challenging for screen reader users navigating out of the context of the page. 2.4.9 Link Purpose (Link Only) (Level AAA)
  • Tabs would open from interaction without warning beforehand: Changes of context were initiated without the user requesting the changes and without a mechanism to turn off such changes. 3.2.5 Change on Request (Level AAA)

Journeys

Journey 1 – Happy path

  1. Enter the vehicle details

    https://vmpr-change-address-external-testing.dvla.gov.uk/

    1. Test this page
    2. Type ‘A1’ into the ‘Registration number’ edit field
    3. Type ‘11111111111’ into the ‘Latest V5C registration certificate’ edit field
    4. Type ‘AA11AA’ into the ‘Keeper postcode’ edit field
    5. Click ‘Continue’
  2. Is this the correct vehicle?
    1. Test this page
    2. Click the ‘Yes’ radio button
    3. Click ‘Continue’
  3. Tell us your new address
    1. Test this page
    2. Leave house number blank
    3. Type ‘SA67JG’ into the ‘UK Postcode’ edit field (It will not let you copy and paste, if you copy and paste, the text ‘TELL US’ will appear in the field)
    4. Click ‘Find address’
  4. Select your address from the list
    1. Test this page
    2. Click any address
  5. Is this your address?
    1. Test this page
    2. Click ‘Yes, continue’
  6. Do you want a confirmation email?
    1. Test this page
    2. Click the ‘Yes’ radio button (An ‘Email address’ edit field will appear)
    3. Enter your DAC email address into the ‘Email address’ edit field
    4. Enter your DAC email address into the ‘Confirm email address’ edit field
    5. Click ‘Continue’
  7. Check your information
    1. Test this page
    2. Tick the ‘Declaration’ checkbox
    3. Click ‘Confirm and continue’
  8. Your application is being processed
    1. Test this page
    2. Finish

Journey 2: Address not found (Step 5 to be tested)

  1. Enter the vehicle details (Already tested)

    https://vmpr-change-address-external-testing.dvla.gov.uk/

    1. Type ‘A1’ into the ‘Registration number’ edit field
    2. Type ‘11111111111’ into the ‘Latest V5C registration certificate’ edit field
    3. Type ‘AA11AA’ into the ‘Keeper postcode’ edit field
    4. Click ‘Continue’
  2. Is this the correct vehicle? (Already tested)
    1. Click the ‘Yes’ radio button
    2. Click ‘Continue’
  3. Tell us your new address (Already tested)
    1. Leave house number blank
    2. Type ‘SA67JG’ into the ‘UK Postcode’ edit field (It will not let you copy and paste, if you copy and paste, the text ‘TELL US’ will appear in the field)
    3. Click ‘Find address’
  4. Select your address from the list (Already tested)
    1. Click ‘My address isn’t in the list’
  5. Address not found
    1. Test this page

Journey 3: Unable to continue online (Step 2 to be tested)

  1. Enter the vehicle details (Already tested)

    https://vmpr-change-address-external-testing.dvla.gov.uk/

    1. Type ‘AA11AAT’ into the ‘Registration number’ edit field
    2. Type ‘88888888887’ into the ‘Latest V5C registration certificate’
    3. Type ‘SA11AA’ into the ‘Keeper postcode’ edit field
    4. Click ‘Continue’
  2. Unable to continue online
    1. Test this page

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.